Skills Lab
Upcoming Skills Lab Webinars
July 9, 2026 | 10am PST
Skills Lab #2: Benchmarking excellence—Insights and applications
Past Skills Lab Webinars
February 5, 2026 | 10am PST
Skills Lab #1: Strategies for managing total cost of care
In the Strategies for Managing Total Cost of Care Skills Lab, we provided an overview of the diverse components and drivers of Total Cost of Care (TCOC). Webinar attendees learned: How to identify and prioritize the key drivers of TCOC growth, including the role of contracts, network design/adequacy, and cost management strategies—and how these factors … Skills Lab #1: Strategies for managing total cost of care
November 6, 2025 | 11am PST
Pharmacy measurement strategies within the total cost of care
The Pharmacy Measurement Strategies within the Total Cost of Care Skills Lab webinar explored foundational pharmacy management strategies aimed at optimizing drug utilization. Webinar participants learned: How these strategies influence prescribing behaviors, with an emphasis on selecting cost-effective, high-quality treatments How to analyze patterns of over-prescription particularly opioids, benzodiazepines, ADHD medications, and sleep aids For … Pharmacy measurement strategies within the total cost of care
August 14, 2025 | 11am PST
Provider performance analytics and insights
The Provider Performance Analytics and Insight skills lab webinar explored strategies for identifying different types of provider data and assessing their suitability for segmenting and grouping providers. Webinar participants learned: How to use data-driven metrics and provider scorecards to evaluate performance, identify gaps, and guide business decisions How advanced provider analytics can support strategic decision-making … Provider performance analytics and insights
May 8, 2025 | 11am PST
Risk analytics strategies and use cases
The skills lab webinar, Risk Analytics Strategies and Use Cases, examined the complexities of accurate risk scoring, clinical condition capture, and coding compliance. It also explored examples from the new Milliman MedInsight Risk Adjustment Platform and the AI-powered efficiencies it brings to risk adjustment workflows through claims, medical records integration, and proactive identification of care … Risk analytics strategies and use cases
February 6, 2025 | 11am PST
Advanced benchmarking strategies and use cases
The skills lab webinar, Advanced Benchmarking Strategies and Use Cases, explored high-level opportunities and the use of custom benchmarks tailored to specific services and conditions. The session also highlighted our work on benchmark-based action, which examines patterns of care among top performing organizations for prevalent conditions where there is significant variability in cost, utilization, or … Advanced benchmarking strategies and use cases
Product
Upcoming Product Webinars
Past Product Webinars
January 15, 2025 | 11am PST
2025 MedInsight Product Roadmap
In this webinar, we unveil the Milliman MedInsight Q1 roadmap, and answer the critical question, “What will I receive as a client in 2025?” We focus on our latest cutting-edge applications designed specifically for our valued payer and provider clients, Payer Insights and Value-Based Care Insights. Designed for information consumers, these new applications promise a … 2025 MedInsight Product Roadmap
February 27, 2026
Innovation Spotlight Series: Network Optimizer
The Milliman MedInsight Innovation Spotlight is a quarterly, client-exclusive webinar series hosted by our Product Development team, featuring live demonstrations and expert insights on the latest product innovations addressing today’s payer and provider healthcare analytics challenges. This session focuses on the Milliman Network Optimizer, a tool that helps healthcare organizations and regulators build and manage … Innovation Spotlight Series: Network Optimizer
Join MedInsight for these upcoming live webinars
Upcoming Public Live webinars
May 7, 2026
Beyond the Model: How Leading Organizations Will Win Under CMS LEAD RFA
The Long-term Enhanced ACO Design (LEAD) Model is the CMS Innovation Center’s newest Accountable Care Organization (ACO) focused model, set to launch following the conclusion of ACO REACH at the end of 2026. LEAD builds upon the CMS Innovation Center’s earlier accountable care work and utilizes improved benchmarking to appeal to a broader mix of … Beyond the Model: How Leading Organizations Will Win Under CMS LEAD RFA
See MedInsight's past webinars
Past Public Webinars On-Demand
Optimizing provider networks: Strategies for access, compliance, and performance
Building a strong, compliant provider network is more important, and more complex than ever. Join our webinar to see how the new Milliman Network Optimizer helps health plans, health systems, and regulators streamline network management, ensure access and adequacy, and drive better outcomes for patients. In this session, you’ll learn how to: Unlock insights from … Optimizing provider networks: Strategies for access, compliance, and performance
Unlocking value: CareFirst’s Total Cost of Care strategy
Join us for an interview with Troy Smith, VP of Care and Care Partnerships at CareFirst and the Milliman MedInsight team. In this session, we’ll dive deep into the concept of Total Cost of Care (TCOC) management and explore its critical role in supporting member-focused affordability efforts, as well as the alignment to activities like … Unlocking value: CareFirst’s Total Cost of Care strategy
Thriving under TEAM and building toward CMS’s 2030 value-based care goal
As of January 1, 2026, CMS’s Transforming Episode Accountability Model (TEAM) is live – and for selected hospitals, participation is mandatory. TEAM is more than a reimbursement change. It is a readiness test for value-based care, demanding tighter financial, clinical, and operational coordination. Unlike voluntary programs such as BPCI Advanced, TEAM requires action now. The … Thriving under TEAM and building toward CMS’s 2030 value-based care goal
Leading through change: 2025 Trends and 2026 strategies for healthcare analytics
Reflecting on 2025, the year has brought both exciting opportunities and complex challenges in healthcare analytics. Healthcare organizations have been under increasing pressure to manage policy changes, rising costs, and the ongoing transition to value-based care (VBC) while adopting new technologies and AI-driven applications. In this webinar, we will examine the key trends that have … Leading through change: 2025 Trends and 2026 strategies for healthcare analytics
Build vs. buy: Navigating the decision for your analytics solution
Deciding whether to build or buy an analytics solution can be a daunting task. With so many factors to consider—cost, time, scalability, and strategic goals—it’s crucial to make an informed choice that aligns with your organization’s needs. Join us for an insightful webinar where industry experts will guide you through the key considerations to help … Build vs. buy: Navigating the decision for your analytics solution
Applying AI to real-world risk analytics— tales from the Innovation Portal and beyond
Healthcare organizations are under increasing pressure to streamline analytics, support cloud strategies, and deliver insights faster—all while managing complex data environments. Milliman MedInsight has developed an AI assistant within its new digital workspace, the Innovation Portal, to help address these challenges by providing a flexible, secure space for users to analyze data using familiar tools … Applying AI to real-world risk analytics— tales from the Innovation Portal and beyond
Optimizing outcomes: Leveraging analytics for provider performance in value-based care
Success in value-based care (VBC) depends on providers working together to deliver high-quality, cost-effective care. However, without access to the right data, they’re forced to navigate VBC challenges without a clear path forward. Join Milliman MedInsight and Genesys PHO for an interactive webinar where we’ll uncover how advanced performance analytics can reveal focused improvement opportunities, … Optimizing outcomes: Leveraging analytics for provider performance in value-based care
Build the right data stack: How to integrate clinical and claims data for actionable intelligence
Best practices for processing clinical and claims data to support modern analytical and reporting needs Healthcare organizations are increasingly challenged to extract value from vast and varied data sources, especially as clinical and claims data become central to decision-making, regulatory compliance, and value-based care initiatives. Yet, the complexities of processing, integrating, and standardizing these data … Build the right data stack: How to integrate clinical and claims data for actionable intelligence
Elevate your healthcare data stack: Insights for healthcare leaders
A guide for healthcare executives to ditch outdated “data moving truck” approaches Discover how forward-thinking healthcare organizations are transforming data and insight sharing—without relying on outdated, cumbersome “data moving truck” methods. In this webinar, MedInsight experts reveal modern strategies for secure, agile, and scalable information exchange tailored for healthcare leaders. Join us to learn how … Elevate your healthcare data stack: Insights for healthcare leaders
Executive data security briefing – 4 questions every healthcare leader should be asking in 2025
As healthcare breaches grow in scale and impact, data security has become a top boardroom priority—not just an IT concern. In this on-demand session, Milliman MedInsight experts break down what every healthcare executive should be asking when it comes to protecting sensitive data and choosing trusted partners. This webinar is designed for c-suite executives and … Executive data security briefing – 4 questions every healthcare leader should be asking in 2025
Data-driven strategies for effective pharmacy management — with a spotlight on GLP-1s
Pharmacy costs continue to climb each year, influenced by the introduction of innovative therapies, growing consumer demand, and changing federal regulations. For plan sponsors, the increased use of glucagon-like peptide-1 (GLP-1) medications presents ongoing financial challenges, especially as manufacturers pursue expanded indications for these drugs beyond diabetes and weight management. Join Milliman MedInsight experts as … Data-driven strategies for effective pharmacy management — with a spotlight on GLP-1s
Successful EHR-driven analytics in value-based care: Client perspectives and actionable strategy
The future of value-based care depends on more than just data—it depends on connecting the right data to the right insights at the right time. In this on-demand webinar, Southeastern Health Partners (SEHP) CEO, Chief Product Officer of Milliman MedInsight, explore how integrating EHR systems with advanced analytics can drive smarter decisions, close care gaps, … Successful EHR-driven analytics in value-based care: Client perspectives and actionable strategy
From data to strategy: Scaling payer analytics for growth
In a highly competitive payer market, the ability to transform raw data into actionable insights is more critical than ever. Rising healthcare costs, regulatory changes and transformative technology continue to reshape operational priorities. Creating collaborative ecosystems across the enterprise is vital to an organization’s success. Join us for a webinar hosted by Milliman MedInsight, the … From data to strategy: Scaling payer analytics for growth
The transformative impact of AI in healthcare analytics
Join us for an insightful webinar featuring industry experts as they explore the evolving role of Artificial Intelligence (AI) in reshaping healthcare analytics for payers and providers. This session builds on our February 2024 discussion, providing key updates on how AI continues to advance healthcare analytics and how Milliman MedInsight continues to integrate AI to … The transformative impact of AI in healthcare analytics
Integrated risk adjustment solutions: Enhancing reimbursement and patient care
Accurate risk adjustment is essential for fair reimbursement and optimal patient care in value-based care. However, issues like inaccurate risk scoring, poor HCC documentation and coding, and undocumented or untreated conditions can create a large burden for both payers and providers, leading to expensive and time-consuming processes. In this webinar, Milliman MedInsight will explore innovative … Integrated risk adjustment solutions: Enhancing reimbursement and patient care
Mastering value-based care contracts: Strategies for success
Discover the keys to mastering value-based care contracts in this informative webinar! Join industry experts as they delve into effective strategies for contract negotiations, year-round performance tracking, and actionable approaches to streamline contract management in value-based arrangements. In addition, gain valuable insights into measuring and comparing performance across multiple contracts to ensure alignment with your … Mastering value-based care contracts: Strategies for success
Analytics in action: Reflecting on 2024 and predicting 2025 trends
The year 2024 has brought significant transformations in healthcare analytics. Groundbreaking technologies such as generative artificial intelligence (Gen AI) and the continued shift towards value-based care (VBC) are rapidly reshaping the healthcare landscape. As 2025 approaches, it’s essential for healthcare organizations to stay abreast of these advancements and adopt effective analytic strategies to strike the … Analytics in action: Reflecting on 2024 and predicting 2025 trends
Transparency and trust in value-based care: financial reporting best practices with BlueKC
Join us for an insightful webinar featuring Kelly Hubka from Blue Cross Blue Shield of Kansas City, as she shares how BlueKC achieved significant success through a commitment to data transparency in value-based healthcare programs. In an industry shifting from volume to value, the importance of clear, accurate financial reporting is undeniable. Kelly will explore … Transparency and trust in value-based care: financial reporting best practices with BlueKC
Unlocking analytics for success in risk contracts: A case study from Genesys PHO
Are you looking to improve your organization’s performance in risk contracts? Join us for an exclusive webinar where Samantha Lewis, Healthcare Business Intelligence & Population Health Analytics Manager at Genesys PHO, shares how her organization achieved millions in savings using advanced data analytics. Learn firsthand from a leading ACO as Samm dives into her experience … Unlocking analytics for success in risk contracts: A case study from Genesys PHO
Payer strategies for optimizing provider networks
Join us as we delve into the dynamic realm of healthcare payer strategies aimed at optimizing provider networks for peak efficiency. Learn from industry experts about proven strategies, public and private normative data sets, innovative technologies, and best practices that empower payers to streamline and enhance their provider networks. Gain insights into fostering collaboration, improving … Payer strategies for optimizing provider networks
How does clinical data integration drive value-based care? Lessons learned from leading health systems
Join us as we unravel the significance of clinical data integration, drawing insights from leading health systems that have successfully harnessed both claims and clinical data to advance their value-based care priorities. Discover the lessons learned and best practices in leveraging integrated data for informed decision-making, improved patient outcomes, and enhanced value-based care strategies. Whether … How does clinical data integration drive value-based care? Lessons learned from leading health systems
Strategic approaches to social determinants of health: Prioritizing impactful data for population health
Join us as we explore innovative strategies to address social determinants of health (SDoH), emphasizing the prioritization of impactful data for effective population health management. Discover how strategic approaches can enhance healthcare outcomes by addressing the root causes that impact communities. Industry experts will guide you through actionable insights, data-driven solutions, and best practices to … Strategic approaches to social determinants of health: Prioritizing impactful data for population health
Payer market outlook
Join industry experts as they analyze the current landscape and forecast emerging trends that will shape the payer market. Explore key factors influencing payer strategies, regulatory shifts, and technological advancements that are redefining the payer-provider dynamic. Whether you are a payer representative, healthcare professional, or industry enthusiast, this webinar provides a comprehensive overview of the … Payer market outlook
Contract management mastery: What you need to succeed in value-based care contracts
Dive into the intricacies of effective contract management tailored specifically for value-based care arrangements. Industry experts will guide you through essential strategies, best practices, and critical insights to navigate the complexities of value-based contracts successfully. Whether you’re a healthcare professional, administrator, or involved in contract negotiations, this webinar equips you with the knowledge and skills … Contract management mastery: What you need to succeed in value-based care contracts
Navigating the future of healthcare: AI trends and predictions for payers and providers
Join us for an insightful webinar featuring a panel of industry experts as they delve into the transformative impact of Artificial Intelligence (AI) in healthcare analytics for both payers and providers. Explore real-world applications, cutting-edge technologies, and the evolving role of AI in optimizing patient care, operational efficiency, and decision-making within the healthcare ecosystem. Gain … Navigating the future of healthcare: AI trends and predictions for payers and providers
Surviving and thriving under the persistent movement to value-based care arrangements
Value-based care (VBC) arrangements between payers and providers continue to grow, fueled by the Center for Medicare and Medicaid’s (CMS’) ambitious goal of achieving 100% accountable care for Medicare beneficiaries by 2030. To be successful under these arrangements, provider organizations need to understand the VBC landscape and the levers they have available to achieve successful … Surviving and thriving under the persistent movement to value-based care arrangements
How EHR workflows impact clinician experience, patient care, and profitability
What are your workflow interoperability pain points? Remarkably, 98% of clinicians say their ability to provide the best patient care and receive timely reimbursement is hampered because they can’t easily access patient-specific recommendations. It all comes down to workflow interoperability. EHRs weren’t built to be simple, and clinicians simply don’t have the time at the … How EHR workflows impact clinician experience, patient care, and profitability
What’s new in the MedInsight benchmark portfolio: guiding our client’s challenges in population health, financial analysis, and network management
MedInsight has long been an industry leader in benchmarking capability. In 2020, we have partnered to greater extents than ever before with our clients to leverage our long line of population-based benchmarks, notably the world famous well managed actuarial model and our Guideline Analytics partnership with MCG. Additionally, in 2020 MedInsight greatly expanded its portfolio … What’s new in the MedInsight benchmark portfolio: guiding our client’s challenges in population health, financial analysis, and network management
Top 5 ways to leverage Milliman data assets for strategic healthcare market analysis
What are the critical considerations and data challenges related to understanding your local healthcare markets? Join us for a conversation with healthcare market analytics and management experts from Milliman to learn more about: Identifying competitive advantages in local markets Evaluating your strategic positioning in the market Conducting effective network evaluation Developing data-driven market expansion strategies … Top 5 ways to leverage Milliman data assets for strategic healthcare market analysis
Telehealth expansion and other creative strategies for caring for patients during COVID-19 – stories from two clients
In this webinar, leaders from Avera Health Plans, Inc., Avera eCare, and the Care Coordination Institute share strategies they have deployed to provide care for patients outside of traditional healthcare settings in response to the COVID-19 pandemic. This includes dramatically expanding telehealth utilization, monitoring chronic conditions through at-home or drive-through strategies, reconfiguring call center functions, … Telehealth expansion and other creative strategies for caring for patients during COVID-19 – stories from two clients
Pandemic induced medical loss ratio opportunities
Medical expenditures in the US were down steeply in 2020 due to deferred and forgone care associated with the COVID-19 pandemic, leading to historically low medical loss ratios (MLR) for insurers. For insurers, who must comply with state and federal minimum MLR regulations or pay costly rebates and remittances, this state of affairs brings with … Pandemic induced medical loss ratio opportunities
Medical action planning at Ochsner Health Network
Join us to learn how Ochsner Health uses Cost and Utilization analysis to measure performance and identify opportunities to lower the cost of care. Ochsner will share how they have leveraged MedInsight to understand cost drivers and engage their providers and healthcare systems in actionable ways, by bringing together all payer data to standardize reporting … Medical action planning at Ochsner Health Network
Learn how Covenant Health and Scripps ACO use claims-based analytics to manage risk contracts
If you are just beginning to or are already managing multiple risk contracts, high quality data aggregation is essential. Using claims data is key to assessing your ACO’s financial performance against the benchmark target, identifying opportunities for improvement, and achieving your shared savings goals. Another key to success is measuring the performance of the ACO … Learn how Covenant Health and Scripps ACO use claims-based analytics to manage risk contracts
Knowing your population – risk scores and risk stratification
In a world of value-based care, the ability to stratify patients by risk is vital to achieving improved health outcomes, lower costs, and better patient experience. In this webinar, we will discuss insights and features of key risk scoring methods. Additionally, with permission from some of our clients, we will share example stories about their … Knowing your population – risk scores and risk stratification
Improving clinical documentation for risk adjustment
In this webinar you will learn how to improve clinical documentation for risk adjustment using MedInsight’s Conditions to Consider. The product identifies and leverages similarities between patients within a population to ensure appropriate patient morbidity in risk-based contracts, and assists in medical case finding initiatives. Using machine learning analytics, Conditions to Consider identifies potential gaps … Improving clinical documentation for risk adjustment
Hospital contracting modernization at Blue Cross Blue Shield of Kansas City
Learn how Blue Cross and Blue Shield of Kansas City are using MedInsight GlobalRVUs and Medicare Lite to benchmark hospital value, improve the contract structure, simplify negotiations, and reduce administrative costs for both payers and providers. Speakers Randy Oursler DVP, Chief Actuary, Blue Cross and Blue Shield of Kansas City Managing Director, Torch Insight Charlie … Hospital contracting modernization at Blue Cross Blue Shield of Kansas City
Group and member retention strategies post-COVID
Health insurance providers want to ensure their benefit plans meet employee expectations and remain price and feature competitive. In addition to responding to emerging issues like remote workforces, mental health needs, and pandemic-driven financial stresses, how can payers be on the right side of disruption caused by COVID-19? Speakers in this session will highlight strategies … Group and member retention strategies post-COVID
MedInsight Employer Group Insights – The new standard for health plans in employer group analytics
Health plans and providers are consistently faced with the challenge of clearly demonstrating their value to their employer group clients. Answering this question requires not just a single metric, but a solid understanding of many health narratives which are occurring across an increasingly complex system. Value – both past, present, and future – is realized … MedInsight Employer Group Insights – The new standard for health plans in employer group analytics
The drive to value-based results with MedInsight
Join us to learn how St. Luke’s Health System is using MedInsight to identify opportunities and drive outcomes in its value-based goal of reducing the cost of care and improving the health outcomes of its population. Milliman and St. Luke’s Finance leaders will discuss how MedInsight not only supports the organizational priorities of knowing your … The drive to value-based results with MedInsight
Direct Primary Care: A unique healthcare solution for employers – Background, key benefit considerations, industry offerings, and analytic challenges
The Direct Primary Care (DPC) practice model is relatively new and still evolving; there is no single definition of what constitutes a DPC practice. In 2020, the Society of Actuaries commissioned Milliman to develop a study characterizing the DPC model and evaluating certain claims made about its effectiveness. As the DPC model continues to grow, … Direct Primary Care: A unique healthcare solution for employers – Background, key benefit considerations, industry offerings, and analytic challenges
Direct Contracting: Evaluating opportunities for employers and providers to achieve better healthcare outcomes
For employers sponsoring health insurance benefits for their employees, maintaining competitive benefits packages is key to attracting and retaining top talent. And in the face of perpetual medical and prescription drug trends, employers are seeking out directing contracting strategies that would allow them to maintain competitive benefits, while also reducing costs and enhancing employee satisfaction. … Direct Contracting: Evaluating opportunities for employers and providers to achieve better healthcare outcomes
Defining your organization’s path in analytics: Creating an analytics Center of Excellence
What is an Analytics Center of Excellence? It is a framework for thinking about data and creating a culture built around defined goals and agreed-upon outcomes. Healthcare organizations are in need of timely insights, effective storytelling, data literacy training, trust, disciplined data infrastructure, scalable data modeling, and simple tools. MedInsight’s Will Fox and Melody Craff … Defining your organization’s path in analytics: Creating an analytics Center of Excellence
Deeper dive into continuing education with Milliman MedInsight
A chance to look inside the comprehensive program developed by MedInsight Education Services. We focus on scenario-based training pertaining to specific roles – integrating on-demand e-learning with interactive coaching from instructors as well as discussion forums, use cases, and analytic activities. The next phase includes courses on important topics in advanced health analytics and population … Deeper dive into continuing education with Milliman MedInsight
COVID-19 impact on healthcare utilization, enrollment, and cost: Insights from emerging experience and modeling
In this webinar, we discuss initial insights from emerging claims experience and observe shifts in healthcare utilization and cost, including specific examples of analytic use cases. We also review Milliman MedInsight COVID-19 dashboards available for clients to analyze their own data. Additionally, we hear from actuarial experts about modeling the return of deferred care and … COVID-19 impact on healthcare utilization, enrollment, and cost: Insights from emerging experience and modeling
CMMI’s Direct Contracting model: Participation primer
Starting in CY2021, the Center for Medicare and Medicaid Innovation (CMMI) will be operating a new total cost of care model for Medicare FFS beneficiaries called Direct Contracting (DC). It is loosely modeled on CMMI’s Next Generation ACO model as well as the Center for Medicare and Medicaid Services’ (CMS’s) Medicare Shared Savings Program (MSSP). … CMMI’s Direct Contracting model: Participation primer
Assessing the impact of COVID-19 on risk contracts
During this time of national uncertainty, health care providers are fully engrossed in maintaining daily operations and ensuring continuity of care for their patients amid the COVID-19 crisis. COVID-19 creates a myriad of uncertainties for Accountable Care Organizations (ACOs), which can seem overwhelming. Understanding the economic and clinical impact of COVID-19 requires innovative and flexible … Assessing the impact of COVID-19 on risk contracts
Advancements in quantifying low-value care opportunity: Reducing harmful cascades of care
Cascades of care refer to a succession of medical services that are often fueled by the desire to avoid even the smallest risk of a serious condition. They can follow from incidental or marginal findings on screening and diagnostic tests, some of which are themselves of low-value. Cascades of care are common and can be … Advancements in quantifying low-value care opportunity: Reducing harmful cascades of care
